We do not operate a refund policy. If you cannot attend an Event we will not be able to refund your ticket price.
If you need to change the name of the ticket holder, you’ll need to email firstname.lastname@example.org and we will alter the name of the booking.
If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.
We will try to notify you of cancellations by email, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping us updated of your details will give us a better chance of reaching you in time.
It is the responsibility of the ticket holder to ascertain whether an Event has been cancelled and the date, time and venue of any rearranged Event by checking our website or their email. If an Event is cancelled or rescheduled we will use all reasonable endeavours to notify ticket holders of the cancellation.